Refund Policy

 

Refund & Return Policy

At Fame Jackets, we genuinely care about your experience. Buying a leather jacket online should feel exciting, not stressful. While we do our best to get everything right, we understand that sometimes a return or refund may be needed — and that’s okay. Our goal is to make the process simple, fair, and hassle-free.

30-Day Easy Returns

If you’re not completely happy with your purchase, you can return your item within 30 days of receiving it. No complicated steps, no unnecessary delays.

Return Shipping & Costs

In most cases, the return shipping cost is covered by the customer. However, if you received a damaged, defective, or incorrect item, we’ll take care of the return shipping for you. We believe this is the fairest approach and aligns with standard online shopping practices.

Condition of Returned Items

To make sure returns are processed smoothly, items must be sent back in their original condition, including:

  • Unworn and unused
  • Original tags still attached
  • Original packaging included
  • Free from perfumes, stains, scratches, or visible wear

If a returned item doesn’t meet these conditions, the refund may be partially approved or declined.

Non-Returnable Items

Jackets that are custom-made, personalized, or tailored to your measurements cannot be returned.
The only exception is if the item arrives damaged or incorrect — in that case, we’ll make it right.

No Hidden Charges

What you see is what you pay. There are no hidden fees and no restocking charges on eligible returns.

Received the Wrong Item?

Mistakes can happen. If you receive the wrong product, just reach out to our support team. We’ll arrange a replacement or full refund, and we’ll cover the shipping costs.

Order Cancellation

  • You may cancel your order within 24 hours of placing it at no cost.
  • After 24 hours, orders usually enter processing or production, and a 30% cancellation fee applies.
  • If an order is canceled after 3 days, a 50% cancellation fee will be charged.
  • Once an order has been shipped, it can no longer be canceled.

Didn’t Receive Your Order?

If your order arrives late, damaged, or doesn’t arrive at all, you can request a replacement or a refund. Our team will assist you and find the best solution.

Defective or Flawed Items

If you notice any issue with your jacket, please contact us right away. Sharing clear photos or videos helps us understand the problem quickly and resolve it without delay.

Manufacturing Concerns

In rare cases of manufacturing issues, our quality control team will carefully review the concern and guide you on the next steps.

Return Address

Once your return request is approved, we’ll provide you with the correct return address.
Please don’t send any items back without prior return approval.

Refund Process

After we receive and inspect your returned item, the refund will be issued to your original payment method.
Refunds usually take 3–5 business days, depending on your bank or card provider.

If there’s any unusual delay, don’t hesitate to contact us.

How to Request a Refund

To start a return or refund, simply email us at sales@famejackets.com with:

  • Your full name
  • Order number
  • Order date
  • Delivery date
  • Reason for return
  • Photos or videos (if applicable)

Important: We use only one official email for returns and refunds:
sales@famejackets.com

Contact us:

Please contact our customer service with any inquiries or needs.

Brand Name: FameJackets
Email: sales@famejackets.com
Phone: +61 438 470 994
Physical Address: Unit 5, 6-8 Sturt Circle, Dubbo NSW 2830
Operating Hours: Monday to Saturday | 09:00am – 06:00pm (EST)

We appreciate you selecting FameJackets. We are eager to assist you.