Return and Exchange
After placing order if you have changed your mind before and after the jacket has been shipped to your address we can accept your request if your request is not fraudulent and non-legitimate matters. You can qualify for the return and exchange facility if;
- Your Received Jackets or product doesn’t match your ordered description
- The jacket is not the same as you order.
- You think the quality is not what you had ordered for.
- The product is not damage and in its original shape.
- Its labels and tags haven’t been removed.
Prior to you deicide any return or exchange you must first contact with our support representative and provide the detail reason of return or exchange. Once we approve your request then you ship back your product to us.
POLICY AND TERMS OF RETURN OR EXCHANGE.
- If you are not pleased with the quality of goods or leather on receiving them then you have a time of 24 hours to contact our customer care representative let him know what went wrong. After 24 hours have passed after receiving of the product you don’t qualify to claim for a return or an exchange.
- No defected or damaged good will be accepted in terms of return or an exchange at all no matter what.
- It is strongly advised to contact us timely via email or the live chat about any inconvenience caused. On receiving the product if you decide to return it then you have 24 hours to contact us as after this your return request will be considered void and fully invalid.
- We do not cater or entertain return and exchange requests if the good is no more in reselling or the original condition it was sent in.
In case you’re provided sizes and measurements don’t fit to you on receiving the product then you cannot be nominated to get any refund or return facility from us. If we are entitled to provide you jacket exactly as per the sizes that you mentioned.
ORDER CANCELLATION TERMS
- If you cancel an existing order that has not been dispatched for shipment 50% of the total paid amount will be deducted.
- Since the process of customization and manufacturing starts after 24 hours of order placement you.
- Cannot change the color, design or theme of the jacket after 24 hours have passed from your order placement moment?
- After 7 days of verification of the order no cancellation will be accepted
Fame Jackets cross checked every piece of the ready jacket before being delivered. Our quality control department check carefully before delivery to make sure the perfection is the only caliper we apply till the last step.
You, the customers are responsible for the returns shipping charges if they don’t want our product. We do not bear return shipping cost in any case. If you are shipping back an item worth over $100, you strongly urge that you should consider using a tracked shipping service.
In case Fame Jackets is unable to deliver your order or delayed the order and we cannot resolve the issue and you still wish to get a refund, you are justified to get a refund accordingly.